How to Submit a Complaint.

Monavate is committed to treating all customers fairly. If you believe that your rights or interests have been violated because of our services or actions, you have the right to submit a complaint.

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You can do so by:
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• Email: info@monavate.com
• Post:
  Monavate Ltd – The Officers Mess Business Centre, Royston Road, Duxford, Cambridge, CB22 4QH, United Kingdom
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  UAB Monavate – Konstitucijos ave. 21A, Vilnius, Lithuania

Complaints can be submitted in English or Lithuanian. If submitted by an authorised representative, please attach supporting documentation (e.g. a power of attorney).

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When submitting a complaint, please include:
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1. Your full name (and company name if applicable)
2. Contact details (email and/or phone)
3. Date of the complaint
4. Details of the issue and how your rights may have been affected
5. Any supporting documentation
6. Your preferred response method

We aim to respond to all complaints as quickly as possible:
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• Within 15 business days for most cases
• If a delay is unavoidable, we’ll inform you of a new timeline. The final response will be provided within 35 business days

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If You’re Not Satisfied

You may refer your complaint to the relevant authority:
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UK Clients (Monavate Ltd):
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Financial Ombudsman Service
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• www.financial-ombudsman.org.uk
• Tel: 0800 023 4567
• Email: complaint.info@financial-ombudsman.org.uk

EEA Clients (UAB Monavate):
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Bank of Lithuania
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• Submit a complaint
• Totorių g. 4, LT-01121 Vilnius
• Email: info@lb.lt
• Tel: +370 525 12 763

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