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Posted on: 30th May 2022


Open role: Relationship Manager

Monavate is looking for a front-line relationship manager to oversee a number of key portfolio clients



Salary: Up to £50k P.A. (depending on experience)

Where: Cambridge-based (or remote working considered based on applicant profile)

Reporting to: Head of Issuing

Contract: Full-time




Who are we?

We are Monavate. Headquartered in Cambridge but operating across Europe, we provide card issuing and program management services to some of Fintech’s most exciting and fastest-growing companies. Born in 2020, off the back of one of Fintech’s largest ever European seed funds, we haven’t stopped moving since, having issued over 2 million cards in just 2 years of operations. From challenger banks to crypto wallets; award-winning kids cards to consumer rewards apps; we help the sector’s most innovative and disruptive brands change the way their customers pay.



  • Manage existing relationships with client stakeholders at senior executive levels.
  • Attend regular client meetings to understand and support the client’s own business development activities; to stay ahead of any service delivery issues; and to act as the point of Monavate escalation when needed.
  • Manage client change requests from initiation to completion, taking responsibility for associated commercial negotiations.
  • Understand and keep track of the structure and terms of existing client contracts to ensure timely contract renewals, and take ownership of any associated commercial negotiations.
  • Gather and report intelligence on competitor activities.
  • Collaborate with Monavate’s Operations, Legal, Commercial and Finance teams regarding any client matters
  • Participate in client service review meetings and ensure satisfactory completion of follow-up action items.


What are we looking for?

  • Previous experience in a Relationship or Account management role.
  • Knowledge of card issuing, BIN Sponsorship and payment processing is preferred.
  • Ability to understand European regulatory frameworks, payment regulation and card scheme rules is preferred.
  • ‪‪Excellent written and verbal communication skills.
  • ‪‪Commercially-minded.
  • ‪‪Ability to understand complex technical concepts such as API integrations.
  • Relationship building with a service-delivery and customer-first mindset.


What you’ll get

  • Up to £50k P.A. salary depending on experience
  • Flexible working allowance (hybrid/remote if needed)
  • Comprehensive benefits package
  • Group Life Assurance
  • Group Income Protection
  • Private Medical and Dental care


Want to apply?

Email the team at and tell us why you think you’d be a perfect match for the role, including a CV and any other relevant information.